1. Information We Collect
We collect information necessary to provide and improve our Services, including:
- Contact & Identity Data: name, billing and shipping address, email address, phone number.
- Account Data (if you create an account): username, password, order history, saved preferences.
- Order & Transaction Data: items purchased, order value, invoices, and fulfillment details.
- Payment Data: processed securely by our payment partners (for example, CC Avenue, Razorpay, Stripe, or PayPal). We do not store full credit/debit card numbers or CVV.
- Communications: messages you send us (email, contact forms) and your responses to surveys or promotions.
- Technical & Usage Data: IP address, device/browser information, pages viewed, referring URLs, and cookies or similar technologies (see “Cookies” below).
2. How We Use Your Information
We use your information to:
- Process and fulfill orders, including sending confirmations, delivery updates, and invoices.
- Provide customer support and respond to your requests.
- Operate, maintain, and improve our website, products, and user experience.
- Send service messages (e.g., order status, policy updates).
- Share offers and updates about books, discounts, or events, in accordance with your communication preferences.
- Prevent fraud, enforce our terms, and comply with legal obligations.
3. Payment Processing
All online payments are handled by trusted third-party payment processors (e.g., CC Avenue, Razorpay, Stripe, PayPal). They receive the information needed to verify and complete your transaction. We do not store your full card details on our servers.
4. Legal Bases (where applicable)
Depending on your location, we process personal data based on:
- Contractual necessity (to process your orders and provide Services).
- Legitimate interests (to improve our Services, prevent fraud, and market similar products to existing customers).
- Consent (for certain marketing and cookie uses).
- Legal obligations (tax, accounting, compliance).
5. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share limited data with:
- Service providers and partners who help us run our business (payment processors, couriers, IT/hosting, email services) under confidentiality and data-protection obligations.
- Authorities or advisors when required by law or to protect our rights, users, or the public.
- Business transfers (e.g., merger or acquisition), where data will remain protected and you will be notified where required.
6. Data Retention
We keep personal data only as long as necessary for the purposes described above—typically for the duration of your relationship with us, plus any period required by law (e.g., for tax and accounting).
7. Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
8. Your Choices & Rights
- Marketing: You can opt out of marketing emails at any time by using the “unsubscribe” link or contacting us.
- Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information (subject to legal exceptions).
- Cookies: See “Cookies & Similar Technologies” below for how to manage your preferences.
If you are located in a region with specific privacy laws (e.g., EU/EEA, UK, or India’s Digital Personal Data Protection Act), you may have additional rights. Contact us to exercise them.
9. Cookies & Similar Technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and personalize content or offers. You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality.
10. Children’s Privacy
We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
11. International Transfers
If we transfer your information outside your country, we will take appropriate steps to ensure an adequate level of protection in line with applicable laws.
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated “Effective date.”
14. Contact Us
If you have questions or requests regarding privacy, please contact us: