Free Replacement Eligibility
We offer free replacements in the following situations:
- The product arrives damaged or shows signs of physical damage.
- An incorrect item was supplied.
- There is a defect such as visible printing or production errors.
Window: Replacement requests must be submitted within 7 days of delivery.
How to Request a Replacement
We sincerely apologize if you've encountered any of the above. Please follow the steps below to request a replacement.
- Identify the issue with the product, such as deformation, misprint, or missing pages.
- Take clear photos of the affected areas.
- Email us at support@synergicswiftpublication.com with your order ID and date, full name and phone number, a brief description of the issue, and the photos as attachments.
Our team will review your request promptly and guide you through the next steps.
Cancellations
- You may request an order cancellation before dispatch or shipment by contacting us at support@synergicswiftpublication.com.
- If the order has already shipped, we'll help you with a replacement as per the policy above where applicable.